OKX: All issues affecting users have been or will be satisfactorily resolved

ChainCatcher message, OKX Chinese provides an explanation regarding recent security incidents involving individual customer accounts.

It states:

• All users affected by this incident have been/are being satisfactorily resolved;
• This incident is unrelated to the choice of Google Authenticator or SMS verification, but OKX does recommend capable users to use Google Authenticator;
• OKX's customer account security system has been tested for over 10 years, and we have full confidence in our security. We will continue to uphold the principle of compensating customers for losses caused by our own reasons;
• It has been verified that someone forged judicial investigation documents to obtain information from a very small number of customers. This matter is currently under investigation by judicial authorities, and we cannot disclose more specific details. We have optimized the judicial cooperation process, introduced verification mechanisms, and strengthened the security level of AI facial recognition. In the future, we will introduce an expiration mechanism for verified addresses in the address book to prevent such incidents from happening again. There have been no new cases of user accounts being stolen or information being leaked.