He Yi: Users who have incurred losses due to Binance reasons can contact customer service to register for compensation

ChainCatcher news, Binance co-founder He Yi posted on social media that due to significant market fluctuations in the past 16 hours and high user traffic, some users experienced issues with their trades.

We sincerely apologize for this. If you have suffered losses due to Binance, please contact customer service to register, and we will review account activities one by one, analyze the situation, and provide appropriate compensation. However, losses caused by market fluctuations and unrealized profits are not eligible for compensation.

The reason Binance is Binance is that we never shy away from problems. When issues arise, we take responsibility—no excuses or justifications. Binance is committed to serving every user to the best of our ability and properly handling the responsibilities we should bear. Currently, the market is highly volatile, so please be mindful of investment risks.