China Merchants Yonglong Bank reviews mainland investors' zero balance non-active investment accounts, which have not submitted declarations or face suspension and closure

On August 21, China Merchants Yonglong Bank issued a notice to customers, stating that it is cooperating with the latest risk management and account compliance guidelines from the Hong Kong Monetary Authority and the Securities and Futures Commission to conduct a comprehensive optimization and review of investment accounts for mainland investors. Upon verification, all investment accounts held by relevant customers (including wealth management, securities, and/or paper gold passbook accounts) as of May 22, 2026, have no asset balance, and there have been no investment transaction records in the past 12 months, which have been classified as "zero balance non-active investment accounts."

To maintain normal account operations, the bank requires customers to submit the "Non-Active Investment Account Declaration" as soon as possible. Customers can complete the submission through the pop-up in the personal account section of the China Merchants Yonglong Bank mobile app; joint account holders or those who have not registered for the mobile app can call the customer service hotline for guidance, and each joint account holder must submit separately. The main content of the declaration includes confirming the accuracy of personal information, the legality of the source of funds, that the account has not been closed or suspended due to suspicious documents, and timely notification of any changes in information.

The bank reminds that if customers fail to complete the submission in a timely manner, new investment transactions (including buying stocks, subscribing to wealth management products, etc.) will be suspended accordingly; if the submission continues to be delayed, it is expected that starting from November 2026, relevant "non-active investment accounts" may be closed. Once an account is suspended or closed, no new securities or wealth management product investment transactions can be conducted.