When the focus battle between Spain and Belgium ignited the atmosphere on site, Huobi HTX's SVIP users also witnessed this moment in a way different from their daily trading: watching the game live, exclusive VIP Room, customized itinerary, and face-to-face communication with global users.

This World Cup journey themed "HTX SVIP World Cup Journey" is not just a high-end privilege. It is more like a tangible expression of Huobi HTX's customer service philosophy—SVIP is not just a level, but a long-term relationship.

A major client, Xiao K, who participated in the event, expressed after the experience:

"When mentioning exchange VIP rights, everyone's first reaction might be fee discounts, exclusive customer service, and increased limits—these relatively 'backend' things. But this time, Huobi HTX brought VIP users to the World Cup venue and arranged a VIP Room and live viewing experience, making these rights very intuitive."

From Trading Platform to Long-term Partner

For major clients, truly valuable services are often not reflected during the busiest times, but rather at critical moments when the market is rapidly changing, funds need to be allocated, or account issues need urgent resolution.

Compared to ordinary users, major clients and institutional clients usually face more complex issues: a large transaction may involve liquidity arrangements; a market plan may be constrained by account opening and certification progress; a delayed withdrawal may also affect subsequent fund deployment.

Therefore, Huobi HTX has established a dedicated service mechanism for Prime 5 and above high-level clients and institutional clients, independent of the ordinary customer service queue, providing team support through channels such as Telegram, email, and WeChat. Among them, Telegram plays the main role in 7×24 hour communication, allowing clients from different time zones to contact the response team at any time.

The issues handled by this team are not general retail inquiries but are more focused on the real concerns of major clients, including liquidity support, KYC certification, institutional account opening, account management, and other time-sensitive matters. Based on a tiered service mechanism, important clients can obtain more direct communication paths and priority responses.

Behind Speed is Understanding of Business Scenarios

For major client services, "online" is just the foundation; understanding the issues and quickly coordinating resources is key.

A newly joined institutional client at Huobi HTX hoped to complete account opening and start trading before an important market event. The dedicated team communicated continuously via Telegram, assisting in organizing account settings and pending materials, and coordinating relevant steps, enabling the client to go live within the planned time window.

Another Prime client was unclear about the supplementary documents required during Level 3 certification. The team explained the requirements item by item through real-time communication, reducing the waiting time caused by repeated submissions of materials.

In a case of a large withdrawal, the client found that the withdrawal was still in a waiting state. After receiving feedback, the team immediately coordinated follow-up, and the withdrawal was completed within 5 minutes. This is a real service case under specific issues, reflecting the response capability of the dedicated team on critical matters.

Additionally, when clients need to seek liquidity support for larger positions, the team can also provide direct connections and specialized assistance. For institutions and high-net-worth clients, the significance of such services is not just "solving a problem," but also reducing communication costs and buying time for trading decisions.

From Basic Efficiency to Customized Rights

High-quality major client services should first address efficiency issues in trading; on this basis, a more differentiated product and rights system can be established.

Around the different needs of SVIP clients, Huobi HTX has currently formed a multi-tiered rights system covering transaction fees, earning coins, lending, and exclusive privileges.

In terms of transaction fees, SVIP clients can receive fee rebates through trading and can obtain customized plans based on actual circumstances to unlock lower rates.

In terms of earning coins, Huobi HTX has launched SVIP exclusive USDT flexible earning: Prime 5 to Prime 7 clients correspond to a maximum of 6.00% APY and a limit of 50,000 USDT; Prime 8 to Prime 9 correspond to a maximum of 7.00% APY and a limit of 80,000 USDT; Prime 10 to Prime 11 correspond to a maximum of 9.00% APY and a limit of 100,000 USDT. The platform can also provide interest rate coupons covering assets such as USDT, USDD, ETH, etc., based on trading volume or net deposits.

In terms of margin currency exchange for major clients, the higher the borrowing amount, the greater the discount available, up to 28% off, along with a delayed liquidation policy.

These rights collectively point to a core logic: major client services are not about repackaging standardized products, but rather providing more suitable service plans based on the client's trading scale, fund arrangements, and business scenarios.

Making High-end Services Truly Perceptible

If exclusive responses, fee plans, and liquidity support form the professional foundation of SVIP services, then the World Cup venue, holiday gifts, and customized birthday experiences extend the service from the trading page into real life.

Huobi HTX provides SVIP users with physical and offline privileges, including holiday gift packages, exclusive birthday parties, and customized figurines. The World Cup journey further opens up the imagination of global high-end rights: VIP services do not only occur in the account backend but can also appear at world-class events, in global cities, and in important moments of users' lives.

The World Cup venue is just a part of Huobi HTX's global SVIP privileges. From 7×24 hour online responses to professional support for liquidity, certification, and account management; from customized transaction fees, earning coins, and lending rights to exclusive experiences at world-class events, Huobi HTX is building a major client service system that starts from trading efficiency and extends to long-term relationships.

True VIP service is not just about providing more rights in favorable conditions, but about always having someone respond, understand, and accompany when clients need it.

About Huobi HTX

Huobi HTX was established in 2013 and has developed over 13 years from a cryptocurrency exchange into a comprehensive blockchain business ecosystem, covering digital asset trading, financial derivatives, research, investment, incubation, and other businesses.

As a leading global Web3 portal, Huobi HTX adheres to a development strategy of global expansion, ecological prosperity, wealth effect, and security compliance, providing comprehensive, safe, and reliable value and services for virtual currency enthusiasts worldwide.