OneKey stops adding new distributors and offers free upgrades for CryptoBilis users

The founder of the hardware wallet brand OneKey, Yishi, stated that recently multiple users who purchased Ledger hardware wallets through CryptoBilis reported asset theft. Ledger has confirmed that affected devices were implanted with unauthorized hardware, and the cause and scope of the impact are still under investigation. Since CryptoBilis also sold hardware wallets from brands like OneKey, OneKey has terminated its authorized dealer qualifications and will stop adding new dealers effective immediately.

OneKey will re-evaluate existing dealers, and those who cannot verify the operating entity or ultimate beneficiaries will have their authorization canceled. A complete list of authorized dealers will be published after the review is completed. From March 1, 2026, to the date of this announcement, users who purchased OneKey hardware wallets through CryptoBilis, regardless of model, activation status, or usage, can apply for a free replacement. If the original model is in stock, a brand new device of the same model will be provided; if out of stock, a free upgrade will be given, shipped directly from the official OneKey store without the need to return the old device. Applications will be accepted until December 31, 2026, and must be submitted through OneKey's official website customer service or help.onekey.so with proof of purchase, device model, and usage status.

OneKey reminds users that unactivated devices should refrain from activation and apply for a replacement directly; users who have used the device and have assets should proactively treat the old mnemonic phrase as potentially compromised, and transfer assets to a wallet created with a brand new mnemonic phrase as soon as possible, and should not import the old mnemonic phrase into a new device.