Huobi HTX "VIP Guardian Program" | Rolling: Being the "All-round Steward" and "Emotional Sounding Board" for Clients

The "VIP Guardian Program" is a series of interview columns launched by Huobi HTX, focusing on large client service practices. Every Tuesday, it invites frontline account managers from the platform to share real service experiences, market observations, and insights into client needs, conveying a long-term service philosophy and showcasing Huobi HTX's professional and stable customer service capabilities.

In this issue of the "VIP Guardian Program," we invited Huobi HTX account manager Gun Gun. With the support of a highly efficient team, she has become a super steward and "emotional sounding board" for crypto users through her unique affability.

Breaking Stereotypes: Being a "Versatile Steward" and "Emotional Sounding Board" for Clients

As one of Huobi HTX's "service faces" on social media, Gun Gun is loved by users for her lively and approachable image and sincere attitude. This has led some first-time users to misunderstand her, thinking she is merely a "decorative customer service" or a member of the "atmosphere group." In response, Gun Gun powerfully stated during a live broadcast: "I will never drop the ball on professional matters, and I will never act aloof in personal matters."

In fact, not only is there a stereotype about account managers from the outside, but the public also has cognitive biases about some crypto users. In the eyes of ordinary people, "whales" who hold millions or even tens of millions in assets are often seen as ruthless trading machines. They can drop hundreds of thousands of dollars without batting an eye. However, as someone closest to them, Gun Gun has seen another side of these big players that is quite "endearing."

She shared that some KOLs or major players who appear authoritative and commanding in the community during the day will suddenly message her at midnight, simply because they are interested in Huobi HTX's newly launched custom merchandise and want to find a cute gift for their daughter; and some powerful clients, when faced with extreme market conditions, will also, like ordinary people, send her "pitiful, small, and helpless" emojis to vent their frustrations.

"The psychological pressure from the extreme volatility in the crypto market is immense. Big clients must play the role of 'iron-blooded warriors' outside, but here with me, they can completely let their guard down and be ordinary people who can feel anxious and joke around." In Gun Gun's view, account managers are not just cold business processing machines; they are also "sounding boards" that provide companionship and emotional value when clients are exhausted.

Of course, the foundation of emotional value must be solid professional capability. Whenever clients encounter critical demands such as large withdrawals or recharge delays, or urgent rate applications, Gun Gun will quickly coordinate Huobi HTX's internal technical and executive teams within 5 to 10 minutes, achieving second-level responses and resolutions. She demonstrates to clients with absolute efficiency that behind account managers is Huobi HTX's entire efficient operational team.

Accurate Market Insights: Asset Allocation Advice in a Macroeconomic Environment

For Gun Gun, service means not only responding to client needs in a timely manner but also providing continuous professional companionship. To help clients better cope with market changes, she regularly produces strategic weekly reports, analyzing macroeconomic trends, market hotspots, and industry dynamics, assisting clients in understanding market logic and adjusting investment strategies in a timely manner.

She pointed out that with the cooling of the U.S. economy, the 30-year U.S. Treasury yield surpassing 5%, and oil prices returning to $75, both traditional finance and the crypto market are facing tightening pressures. Against the backdrop of BTC fluctuating widely between 58K and 65K, crypto users' investment strategies have shifted from "aggressively leveraging" to "extremely valuing defense and stable returns."

According to Gun Gun, for SVIP users with over 50,000 to 100,000 USDT, Huobi HTX can offer annualized returns of up to 6% to 9% on stablecoins, covering mainstream stablecoins such as USDT, USDC, USDE, and USDD.

Additionally, Gun Gun highlighted in the live broadcast Huobi HTX's newly launched BTC-exclusive flexible wealth management product. This product is designed specifically for Huobi HTX Prime5 clients, with a maximum annualized return of 1%, and features hourly compounding and the ability to redeem at any time. This not only provides clients who hold BTC long-term with a low-risk, high-liquidity additional income channel but also perfectly meets clients' needs for asset preservation and appreciation while they wait.

Gun Gun stated that Huobi's earning coins have deep liquidity management and strict risk control strategies backing them, making them an ideal safe haven for large funds.

Breaking Screen Barriers, Extending Trust Offline

Regarding future service plans, Gun Gun revealed that Huobi HTX will hold top-notch offline salons and private dinners in popular Web3 cities around the world for core large clients. Not only will there be executives and top researchers sharing macro thoughts, but more importantly, it will bring together old friends from online, breaking the barriers of screens and extending trust into the real world.

"No matter how the market changes, Huobi HTX's platform is upgrading, and Gun Gun's service is also upgrading." At the end of the live broadcast, Gun Gun promised all viewers: "Whether you are a super big shot worth millions or a newbie just entering the circle, as long as you encounter trouble, Gun Gun will be available 24/7 to leverage resources and solve problems for you."

In the uncertain world of Web3, market conditions will fluctuate, and cycles will change, but professionalism, responsibility, and companionship will always be the most solid foundation across cycles. "Everyone who comes is a big client." This is not only Gun Gun's professional belief as an account manager but also a true reflection of Huobi HTX's continuous commitment to user service and practice of long-termism.